A busy auto place and there is a reason. Paul was able to get me in promptly to deal with a bad ball joint. When it became clear that the job would take longer due to the extent of the damage, he immediately gave me a call and let me know what the situation was. He was able to take care of it and even stayed at the shop later to finish up my car despite having a ton of cars that he and his team were working on all day. I am very greatful to have a safe car again, for his honest and prompt communication, for getting me in there on short notice, and for the high quality work he did on my vehicle. Five stars!